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089 306 42 972
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Cancellation Policy

Abridged answer:

Consumers generally have the right to cancel a contract within 14 days without providing a reason.

This cancellation policy applies to contracts concluded via our website, by email, by phone, or by any other means of distance communication.

1. Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is:

  • 14 days from contract signing.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement.

This can be done via:

  • Email
  • Post
  • telephone notification
Umzugsteam München vor Transportfahrzeugen

2. Contact for withdrawal

Alexander Berent | Moving in a Jiffy
Am Münchfeld 31
80999 Munich
Germany

Email  info@umzugruckzuck24.de
Phone: +49 (0) 89 306 42 972

3. Consequences of withdrawal

If you revoke this contract, we will refund all payments we have received from you immediately and at the latest within 14 days of receipt of your revocation.

The refund will be issued to the original payment method used for the transaction, unless otherwise agreed.

4. Premature termination of the right of withdrawal

Abridged answer:
The right of withdrawal may expire prematurely if the customer expressly requests that the service begin before the withdrawal period expires.

For moving services, furniture transport, or short-notice appointments, it may be necessary to begin the service before the statutory withdrawal period expires.

In this case, you expressly agree that:

  • the service begins before the expiration of the withdrawal period,
  • and your right of withdrawal may expire with complete fulfillment of the contract.

5. Exclusion of the right of withdrawal

A right of withdrawal does not exist or may be restricted in the following cases:

  • individually planned services,
  • short-term reserved moving dates,
  • services already commenced,
  • specifically manufactured or individually ordered additional services.

6. Sample Cancellation Form

If you wish to revoke the contract, you can use the following form:

Sample Cancellation Form

Hereby I revoke the contract concluded by me for the provision of the following service:

  • Ordered on: __________________
  • Customer Name: __________________
  • Customer address: __________________
  • Phone Number / Email: __________________

Date: __________________

Signature (only for paper submissions)

7. Questions about revocation?

If you have questions about your move, booking, or right of withdrawal, please feel free to contact us directly.